Service Desk is a module that allows your team to connect directly with any external party through email right inside of GitLab; no external tools required. An ongoing conversation right where your software is built ensures that user feedback ends up directly where needed, helping you build the right features to solve your user's real problems.
Provide efficient email support to your customers, who can email bug reports, feature requests, or any other general feedback directly into your GitLab project as a new issue. In turn, your team can respond straight from the project.
As Service Desk is built right into GitLab itself, the complexity and inefficiencies of multiple tools and external integrations are eliminated, significantly shortening the cycle time from feedback to software update.
How it works
Enable Service Desk for your GitLab Enterprise Edition Premium instance
GitLab generates a unique email per project, to be shared with the people you want to connect
Your customer sends an email which will automatically create an issue in your project
By replying to that issue thread, your customer will receive updates in their mailbox
By replying to that email, your customer can post back to the thread